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Serving Hagerstown, MD and surrounding areas. (240) 866-8862
Effective date: January 1, 2026
By visiting hagerstownconcrete.com, requesting a quote, or entering into a service agreement with Hagerstown Concrete ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or engage our services.
These terms apply to all visitors, customers, and anyone who uses our website or hires us to perform work. We reserve the right to update these terms at any time. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.
Hagerstown Concrete is a concrete contractor providing residential and commercial concrete services in the greater Hagerstown, MD area. Our services include but are not limited to concrete driveways, patios, sidewalks, foundations, floors, steps, retaining walls, pool decks, parking lots, and related concrete work.
We reserve the right to decline any project at our discretion. Accepting a request for an estimate does not constitute a commitment to perform any specific work. A signed written contract is required before any work begins.
All estimates provided by Hagerstown Concrete are based on information available at the time of the site visit and are valid for 30 days from the date of issuance unless otherwise noted. Estimates are not binding contracts.
Final pricing is determined by a written contract signed by both parties before work begins. Price adjustments may occur if conditions discovered during work differ materially from what was assessed at the estimate stage - such as unexpected underground obstructions, soil conditions, or changes requested by the customer. Any change in scope will be communicated and agreed to in writing before additional work proceeds.
Free estimates are provided at no cost and with no obligation. Receiving an estimate does not commit either party to a service agreement.
Scheduling is subject to crew availability, permit timelines, and weather conditions. We make every reasonable effort to meet agreed start dates but cannot guarantee specific start dates when conditions outside our control arise, including inclement weather, permit delays, or material supply issues.
If you need to reschedule or cancel a project, please notify us as soon as possible. Cancellations made after a signed contract is in place and materials have been ordered may be subject to restocking fees or other documented costs already incurred. We will communicate any such costs to you in writing.
We reserve the right to reschedule work due to unsafe weather conditions, particularly when pouring concrete outside the acceptable temperature range. We will notify you promptly in those situations and work with you to find the next available window.
Payment terms are specified in each individual project contract. In general, we require a deposit before work begins, with the remaining balance due upon completion of the project. Final payment is due at the time of project completion unless otherwise agreed in writing.
Accepted payment methods will be specified in your project contract. Late payments may be subject to a late fee as stated in the contract. We reserve the right to suspend or halt work if payment obligations are not met on schedule.
Disputes over invoiced amounts must be raised in writing within 10 business days of receipt. We will work with you in good faith to resolve any billing discrepancies promptly.
You are responsible for ensuring we have clear and safe access to the work area on the scheduled start date. This includes relocating vehicles, removing personal property, and informing us of any known underground utilities, irrigation lines, or hazards on your property that are not documented by public utility markings.
You are also responsible for obtaining any homeowner association approvals required before work begins. While we handle permits required by local and county government, HOA approvals are the customer's responsibility.
We stand behind our workmanship. Any warranty provided is specified in your project contract. In general, our workmanship warranty covers defects in installation technique for the period stated in the contract. It does not cover damage caused by improper use, acts of nature, third-party alterations, or normal wear and tear.
Concrete is a natural material that will develop hairline cracks over time due to curing, settling, and seasonal temperature changes. Minor surface cracking is a normal characteristic of concrete and is not a defect covered under a workmanship warranty. Structural cracks or significant shifting due to installation error are covered as specified in your contract.
Our website and any content on it are provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
To the fullest extent permitted by applicable law, Hagerstown Concrete shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or our services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or related to services performed shall not exceed the total amount paid by you for the specific project giving rise to the claim. This limitation applies regardless of the form of the claim.
We are not responsible for pre-existing conditions on your property that are discovered during or after work, including but not limited to buried debris, utility conflicts not identified by utility marking services, or structural deficiencies in adjacent surfaces.
We prefer to resolve disputes directly. If you have a concern about our work or billing, please contact us in writing at team@hagerstownconcrete.com and we will work to address it in good faith within 10 business days.
If direct resolution is not possible, both parties agree to attempt mediation through a mutually agreed mediator before pursuing any formal legal proceeding. Costs of mediation will be shared equally unless the mediator rules otherwise.
Any legal action arising from these terms or a service agreement with Hagerstown Concrete shall be brought exclusively in a court of competent jurisdiction in Washington County, Maryland.
These Terms and Conditions and any service agreements with Hagerstown Concrete shall be governed by and interpreted in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.
You may use our website for lawful purposes only. You agree not to use the site to transmit any content that is harmful, offensive, or in violation of any applicable law. You may not attempt to gain unauthorized access to any part of the site or its underlying infrastructure.
All content on hagerstownconcrete.com, including text, images, and logos, is the property of Hagerstown Concrete or its content suppliers. You may not reproduce, distribute, or create derivative works from our content without written permission.
We may update these Terms and Conditions at any time. Changes will be posted to this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your agreement to the updated terms. We encourage you to review this page periodically.
If you have questions about these Terms and Conditions, please contact us: